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Our Shipping Policy & Rates
HOW WILL MY ORDER BE SHIPPED?
Santosha.com allows customers the option to choose UPS or the United States Post Office to get your orders safely and quickly from our house to yours. We feel that giving you these options allows you to get your purchase as quick as possible for the cheapest rates available, and can accommodate special needs (such as P.O. Boxes, APO's/FPO's, U.S. provinces, etc.).
- International shipments & shipments to P.O. Boxes, APOs/FPOs and U.S. Provinces must choose USPS.
WHEN CAN I EXPECT MY ORDER TO SHIP?
We make every attempt to ship orders placed by 12:00 pm EST the same day, excluding weekends and some holidays. You can place your order confident that the item is in stock and ready to ship.
As soon as your order ships, you will receive an email confirmation with your tracking number (UPS) or your delivery confirmation number (USPS), as well as a link to the respective site to see where in transit your package is. Please be sure to add [email protected] to any spam blocking software to ensure that all communications from us are received in a timely manner. We promise to never spam or send any more emails than we have to.
Situations may arise (high demand, manufacturer delays, etc...) causing items to be out of stock. If the wait time is expected to be excessive (more than 1 week), a member of our customer service team will contact you and make you aware of the delay. You may cancel any order that hasn't shipped yet at any time.
If you place an order for multiple items and part of that order is not in stock or expected in stock within 1 week, it may be best for us to ship what we have and backorder the rest. You will be notified of the delay, and given an anticipated date of arrival for the backordered item(s). You may cancel any part of your order that hasn't shipped yet at any time.
CAN I PLACE AN ORDER FROM OUTSIDE THE U.S.?
Santosha.com is happy to accommodate orders from outside of the United States. These orders will ship through the U.S. Post Office Priority Mail International Mail System, and typically take between 6-10 business days to reach most locations.
Important things to consider when placing an international order:
- Some international orders are subject to fees when entering your country, including but not limited to taxes, duties and brokers fees. These charges are the responsibility of the customer. Please check with your countries customs office for further information before placing an order.
- We can not accept returns on any orders leaving the United States (for the same reasons listed above).
I RECEIVED A DAMAGED/DEFECTIVE ITEM. WHAT DO I DO?
It is our policy to ensure all items are carefully inspected and leave us in a safe, secure package. However, if you receive an item that is defective or damaged in any way, please contact us at 888-288-9642, M-F, 9am - 5pm EST within 5 days of receiving your order. We will immediately issue a return shipping label and once the damaged/defective item is received, we will ship a replacement out to you.
OUR 100% GUARANTEE
At Santosha.com, customer satisfaction is our highest priority. You may return items within 30 days of delivery for a full refund on anything you are not completely satisfied with, minus a 12% restocking fee. After 30 days, a Gift Certificate will be issued for the full amount of the item(s), minus a 12% restocking fee. Shipping charges, however, are not refundable, and all items are subject to inspection/approval prior to credit.
Please note:
The following items are not covered by our return policy but are subject to the manufacturer's waranty and return policies:
- The Seagrass Meditation Chair
- The Seagrass Harmony Loveseat
- The Harmony Coffee Table
- The Harmony Round Side Table
- The Wandering Monk Meditation Cushion
- The Zendi Meditation Cushion
- Digital Zen Alarm Clock (Compact B Tone)
- Digital Zen Alarm Clock (Deluxe E Tone)
- Tibetan Phone Bell and Timer
If you have any other questions, concerns or need help placing an order, please call us at 888-288-9642 or simply send an email to [email protected] and a member of our Customer Service Team will be happy to help.
Thank you for visiting Santosha.com!
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