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- What does the word Santosha mean?
- What types of payments do you accept?
- Is is safe to order using a Credit Card online?
- Will you sell or rent my e-mail address information to others?
- Can I speak to a real person at Santosha.com?
- What shipping options are available?
- How can I place a phone order?
- Do you have a printed catalog?
- How long does it take to ship my order?
1. Q: What does the word Santosha mean?
A: Santosha is the Sanskrit word for contentment.
2. Q: What types of payments do you accept?
A: We accept Visa, MasterCard, Discover and American Express. We also accept PayPal, Money Orders and Cashier's Checks in US ($) Dollars made payable to: Santosha.com.
Please note, the charge on your Credit Card will be from
Tripura Inc., which is the name of our parent organization. |
3. Q: Is is safe to order using a Credit Card online?
A: YES! Every page in the online ordering process that requests credit card information uses a technology known as Secure Socket Layer (SSL) encryption. SSL is the industry-standard method for protecting web communications. Your credit card information will remain safe, confidential and secure. For further information about security and shopping online please refer to our Privacy Policy.
4. Q: Will you sell or rent my e-mail address information to others?
Absolutely not! Your privacy is our top priority. We collect that information for the sole purpose of communicating directly with you and providing a private, personal and pleasant shopping experience. At Santosha.com we want you to be able to shop with confidence.
5. Q: Can I speak to a real person at Santosha.com?
A: Yes! Do you have a question about our inventory? Need help making an online order? Can't find what you are looking for? Whatever your need or question may be you can give us a call using our toll-free number 1-888-288-9642 between 9:00am and 6:00pm EST. If you call off-hours leave a message and we will be happy to return your call within 24 hours.
6. Q: What shipping options are available?
A: Santosha.com has chosen UPS as our premier delivery service. We offer two options:
UPS Ground - Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice for all your routine shipments. UPS Ground reaches every address throughout the 48 contiguous states.
UPS Second Day Air - Fast, reliable delivery to every address in all 50 states and Puerto Rico. We guarantee delivery by 10:30 a.m., noon, or end of day the next business day depending on destination (noon or 1:30 p.m. on Saturdays).
UPS Three Day Select - We have recently added this option for our customers in the Continental United States. UPS Three Day select is a less expensive alternative to Second Day Air. Guaranteed delivery within three business days (from our ship date) to every U.S. address in the 48 contiguous states.
7. Q: How can I place a phone order?
A: To place a phone order, please call Customer Service at (888) 288-9642. Customer Service hours: Monday through Friday 10am-5pm Eastern Standard Time (EST).
8. Q: Do you have a printed catalog?
A: No, we do not currently have a printed catalog available. This is one of the ways we keep costs down and minimize our "carbon footprint." Besides the impact on the environment catalog printing is costly and must be absorbed in the pricing of items. By offering everything online we save you money and save the earth from the impact of paper product, printing, catalog transportation, etc.
9. Q: How long does it take to ship my order?
If placed by 12:00pm (noon) EST most orders will ship the day they are placed. Depending on the shipping method you choose and your location will arrive within 4-6 business days (generally UPS ground). Customers on the East coats may receive orders in 1-2 days. You will be notified if your ordered item is no longer held in-stock or if there will be a long wait (3 or more days) to ship your order.
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